RA999 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") applies to all personal information collected by RA999 ("we", "us", "our") through the RA999 website at ra999.click and all related services, games, and features available to registered members ("you", "the Player").

RA999 takes the privacy of its Pakistani player base seriously. We are aware that sharing personal information online — especially financial and identity information — requires trust. This Policy is our commitment to being transparent about what we do with that information and why.

This Policy should be read alongside the RA999 Terms and Conditions, which govern the overall contractual relationship between you and RA999. Where data processing is necessary to fulfill that contract — for example, processing a withdrawal to your Easypaisa wallet — we will explain that in this Policy.

We review and update this Policy regularly. The "Last Updated" date at the top of this page reflects the most recent revision. We will notify registered members of any material changes via email or SMS to the contact details on your RA999 account before those changes take effect.

RA999 collects personal information in three main ways: information you provide directly during registration and account use, information generated automatically through your use of the platform, and information received from third-party service providers in the course of verifying your identity or processing payments.

RA999 does not collect sensitive personal data such as religious beliefs, political opinions, health information, or biometric data. We do not collect information about minor children. If you are under 18, you may not register an account on RA999.

RA999 uses the personal data we collect for specific, legitimate purposes only. The table below outlines the main reasons we process your data and the legal basis for doing so:

• To create and manage your RA999 account: Your name, contact details, and password are used to establish and maintain your membership, verify your identity at login, and personalise your platform experience.
• To process deposits and withdrawals in PKR: Your financial and payment data is used to route transactions to and from your Easypaisa, JazzCash, NayaPay, SadaPay, or bank account correctly and securely.
• To verify your identity (KYC): RA999 is required to verify the identity of members before processing withdrawals above certain thresholds or when account activity triggers our verification protocols. This helps prevent fraud and money laundering.
• To settle bets and deliver game outcomes: Activity data including your bet history, chosen game variant, and stake amounts is used to calculate and credit winnings in real time on RA999.
• To detect and prevent fraud: Technical data including IP addresses, device fingerprints, and login patterns is used by RA999's fraud and security team to identify suspicious activity and protect all members from account takeover and fraudulent transactions.
• To fulfil legal and regulatory obligations: RA999 retains certain data to comply with applicable anti-money laundering (AML) laws and to respond to lawful requests from enforcement authorities.
• To provide customer support: Communications you send to RA999 support — including chat logs, emails, and dispute details — are used to resolve your query and improve service quality.
• To send marketing communications (with your consent): If you have opted in, RA999 may contact you by email or SMS with information about promotions, bonuses, new games, and special events on the platform. You can opt out at any time.
• To improve the RA999 platform: Aggregated and anonymised usage data is analysed to understand how members interact with the platform, identify areas for improvement, and guide product development. This analysis does not identify individual players.

RA999 does not use your personal data to make fully automated decisions that have a significant legal or financial effect on you without a human review stage being available. If you believe an automated system has affected your account unfairly, you have the right to request a manual review by contacting our support team.

RA999 processes your personal data under one of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to deliver the RA999 service you signed up for — including account creation, transaction processing, bet settlement, and withdrawal processing — is carried out on the basis that it is necessary to perform our contract with you as described in the RA999 Terms and Conditions.
• Legal obligation: RA999 retains certain financial transaction records, identity verification records, and account activity logs to comply with applicable anti-money laundering, counter-terrorism financing, and financial record-keeping obligations.
• Legitimate interests: RA999 processes technical data including IP addresses, device identifiers, and session data to detect fraud, prevent account takeover, and maintain platform security. This processing is in the legitimate interests of RA999 and all members of the platform.
• Consent: Marketing communications — including promotional SMS and email — are sent only with your explicit consent. You may withdraw that consent at any time without affecting any other aspect of your RA999 membership.

RA999 does not sell your personal data. We share data with third parties only where it is strictly necessary for the operation of the platform and under legally binding data processing agreements that require those parties to protect your data to the same standard as RA999.

The categories of third party with whom RA999 may share your personal data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT processing, and Visa/Mastercard gateway providers receive the minimum financial data required to process your specific deposit or withdrawal transaction on RA999.
• Identity verification providers: Where RA999 uses a third-party service to verify your CNIC or other identity documents, your submitted documents are shared with that provider for verification purposes only. Verified results are returned to RA999; the provider does not retain copies beyond their stated retention period.
• Game and content suppliers: For live dealer games and third-party game content available on RA999, your account identifier and stake amounts are shared with the game provider to determine outcomes and return results. Personal identity data is not shared with game suppliers.
• Fraud prevention and security services: RA999 uses third-party fraud detection systems that process technical data including IP addresses, device fingerprints, and behavioural signals to identify potentially fraudulent activity.
• Legal and regulatory authorities: RA999 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or a valid legal order. RA999 will always notify you of such a disclosure unless prohibited by law from doing so.
• Professional advisers: RA999's legal, financial, and technical advisers may access personal data where necessary to provide their services, and are bound by confidentiality obligations.

RA999 uses cookies and similar tracking technologies on its website to provide core platform functionality and to understand how members use the platform. Here is what that means in practice:

• Essential cookies: These are required for the RA999 platform to work. They maintain your login session, store your bet slip contents, remember your language and display preferences, and ensure security features function correctly. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: RA999 uses analytics tools to understand aggregate usage patterns — which pages are visited most, how long members stay on the platform, and which features are used most frequently. This data is anonymised and is used solely to improve the platform. You can opt out of analytics cookies via your browser settings.
• Preference cookies: These store your chosen settings on RA999 such as preferred deposit method, odds format, and notification preferences, so you do not need to reset them on every visit.

RA999 does not use third-party advertising cookies or allow advertising networks to place tracking cookies on the RA999 platform. Your browsing behaviour on RA999 is not shared with advertising platforms.

You can manage cookie settings through your browser. Most modern browsers allow you to view, block, or delete cookies. Note that blocking essential cookies will prevent the RA999 platform from functioning correctly.

RA999 takes the security of your personal data seriously and implements the following technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and the RA999 platform is protected by TLS 1.2 or higher encryption. The padlock icon in your browser's address bar confirms this connection is secure.
• Encryption at rest: Sensitive data stored in RA999 systems — including payment method details and identity documents — is encrypted using AES-256 standard encryption.
• Access controls: Personal data is accessible only to RA999 employees and contractors who need it to perform their specific job function. Access is granted on a least-privilege basis and reviewed regularly.
• Two-factor authentication: RA999 offers 2FA for all member accounts. We strongly encourage every Pakistani player to enable 2FA to protect against unauthorised access even if your password is compromised.
• Security monitoring: RA999 uses continuous monitoring tools to detect unauthorised access attempts, unusual account activity, and potential breaches. Security events are reviewed by our team around the clock.
• Regular security audits: RA999 undergoes regular independent security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, RA999 will notify affected members promptly and take immediate steps to contain the incident.

RA999 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account data: Personal data associated with your RA999 account is retained for the duration of your membership and for a minimum of five years following account closure, to meet financial record-keeping and AML compliance requirements.
• Transaction records: Deposit and withdrawal records, bet history, and financial transaction logs are retained for a minimum of seven years from the transaction date, in line with standard financial record-keeping obligations.
• Identity verification documents: CNIC scans, utility bills, and other KYC documents are retained for the duration of your RA999 membership and for a minimum of five years following account closure.
• Support communications: Customer support chat logs and email correspondence are retained for a minimum of two years from the date of the last interaction, to support dispute resolution and service quality improvement.
• Marketing data: Where you have opted in to marketing communications from RA999, your communication preferences and interaction history are retained until you opt out. Upon opt-out, your marketing consent record is updated but not deleted, to demonstrate that your preferences were respected.
• Technical and analytics data: Anonymised analytics data is retained indefinitely as aggregate statistics. Identifiable technical data such as IP logs is retained for a maximum of 12 months from collection, unless required longer for a specific fraud investigation or legal matter.

When retention periods expire and there is no other legal basis requiring continued storage, RA999 securely deletes or anonymises the relevant data in accordance with our internal data lifecycle procedures.

As an RA999 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@ra999.click or via Live Chat with the subject "Data Rights Request". We will respond within 30 days.

RA999 may send you promotional communications about bonuses, new games, special events, and platform updates. We send these communications only if you have explicitly opted in during registration or through your account settings.

Marketing communications from RA999 may be sent via:

• Email to the address registered on your RA999 account
• SMS to the mobile number registered on your RA999 account
• Push notifications if you have enabled them on your device
• In-platform messages visible when you are logged into RA999

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any RA999 marketing email
• Replying STOP to any RA999 promotional SMS
• Updating your communication preferences in your RA999 account settings
• Contacting RA999 support via Live Chat or email and requesting removal from marketing lists

Opting out of marketing communications from RA999 does not affect transactional communications — you will still receive messages related to your deposits, withdrawals, account security, and active bets. These are not marketing messages and cannot be opted out of while your account is active.

RA999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification and our KYC procedures are designed to identify and close accounts held by underage users.

If you are a parent or guardian and believe that a minor has registered on RA999 using your personal or payment details, please contact us immediately at support@ra999.click. We will investigate promptly, close any underage account identified, and return any deposits made from your payment methods.

RA999 supports initiatives to prevent underage gambling. Parents and guardians who are concerned about a young person's access to betting platforms are encouraged to use device-level parental controls in addition to contacting RA999 directly.

RA999 reviews this Privacy Policy regularly and will update it when our data practices change, when we introduce new features that involve data collection, or when we are required to update it by applicable law.

When we make material changes — changes that significantly affect how we use or share your personal data — we will notify all registered RA999 members via email or SMS at least 7 days before the changes take effect. The updated Policy will be published on this page with a revised "Last Updated" date.

Minor changes — such as clarifications of existing practices, correction of typographical errors, or updates to contact information — may be made without individual notification. We encourage RA999 members to review this page periodically to stay informed about how we handle personal data.

Continued use of the RA999 platform after the effective date of any Privacy Policy update constitutes acceptance of the revised Policy. If you do not agree with the changes, you should close your account and withdraw any remaining balance before the update takes effect.

If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data breach, or have a complaint about how RA999 has handled your personal information, please contact us using the details below.